When can I expect my order to ship?

Orders received by 1:00pm are shipped the same day. Orders received after 1:00pm are shipped the next working day. Our own warehouse is not operational weekends so any orders received after 1:00pm on Friday will not ship until the next business day.

Once your item leaves us, when will you receive it?

Shipped orders are usually received in 2 to 5 business days.

Order Cancellations

Orders that you submit online are processed immediately by our systems and may not be cancelled, and you may need to wait until you receive merchandise in order to return it.

Returns

Once an item is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

So what can be returned?

  • Unused or unopened items
  • Purchases made within 30 days

Our return policy does not apply to discounted or sale items, gift cards, and personalised items. These items are not eligible for return, refund or exchange.

What you need to know about returning a stroller...

When it comes to first receiving and testing out your stroller you must make sure to try it out on a clean & carpeted surface with your child in it. Strollers cannot be returned if they are used outdoors.

Refunds and Exchanges

After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

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